Covid 19 has obviously impacted couriers & there delivery times we can not be held responsible for late deliveries in the midst of this pandemic.
All orders must be completed by 10 am Monday to Friday in order to receive it the next 1 / 2 working days.
If your order is made after 10 am it will be dispatched the following working day.
All orders made at weekend – Saturday / Sunday will be dispatched Monday Morning
All orders are shipped from within the UK with a next day delivery service.
Unfortunately, we do not ship outside of the UK.
once you complete your order on the website you will receive an email to confirm we are processing your order
when the order is dispatched you will receive another email stating your order has been dispatched & then various email updates from the courier on the progress of your parcel .
if you have not received any emails please check your junk folder or spam folder.
it is also possible you mistyped your email address when ordering and the emails can not be sent to your address as its invalid.
Please contact the office on Monday to Friday 9 am – 4 pm
0800 062 2568
who will explain the relevant address & return procedure
Please return the battery in the same way it was sent wrapped in a plastic mailing bag or something similar please do not stick labels directly to the brown retail box
please note all returns must have a note inside the box with the full name address order number & The reason for return – ie ordered by mistake once The Return has been received by us we will Then send you a refund & you will also receive an email to confirm the refund has been sent.
you can, of course, order the correct battery before you send the old one back or at any point.
if the return is because of The wrong item ordered The Express shipping charge will not be refunded – our free phone Technical support Team is available 5 days a week 9 am – 4 pm to help you order the correct Battery